Shipping Policy
Effective Date: 01 October 2023
1. Shipping Methods
We offer the following shipping methods:
1.1. Standard Shipping: Orders are shipped via USPS with full tracking information, and usually arrive within one week.
2. Order Processing Time
Orders are typically processed and shipped within 5 business days of the order placement. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Costs
Shipping costs are calculated based on the shipping method, the order composition, and the destination. You can view the shipping cost during the checkout process. Discounted or free shipping may be available as a promotion but is not guaranteed unless stated to be $0 or free upon checkout.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your package.
5. Delivery Times
Delivery times may vary based on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 4-5 business days
Please note that these are estimated delivery times, and we cannot guarantee specific delivery dates.
6. International Shipping
At this time, we do not offer international shipping. Please contact us if special arrangements need to be coordinated - we are happy to explore options with you but we make no guarantee that we will be able to accommodate special requests.
7. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Some items may be subject to shipping restrictions or regulations in certain regions.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support within 7 days of the expected delivery date, and we will assist you in resolving the issue.
9. Changes to the Shipping Policy
We reserve the right to make changes to our shipping policy at any time. Any updates will be posted on our website with an updated effective date.
10. Returns
Returns and exchanges are accepted within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
11. Contact Us
If you have any questions or concerns about our shipping policy or need further assistance, please contact us.